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Purina One®

Purina ONE Money back guarantee

Terms & Conditions

Money back guarantee terms & conditions

  1. Refunds available to UK, CI, IoM and ROI residents who are aged 18 years or over, with the exclusion of employees and their immediate families of Nestlé Purina UK Commercial Operations Limited, its agents and anyone else professionally connected with this promotion. No bulk, trade or third party applications will be accepted.
  2. Pet food quantities stated as minimum entry requirement for the promotion are based on recommended feeding guidelines for the average catover a three week period (visit www.purinaone.co.uk for feeding guidelines).
    • Cat Dry 800g bag (excluding Kitten) - 2 x 800g bag required for 3 weeks feed
    • Cat Wet - Maximum 84 pouches for 3 weeks feed
  3. To see a visible difference, participants must feed their cat 100% Purina ONE for three weeks (21 consecutive days). Please see guidance notes on making changes to your pet’s food.
  4. The offer is available across all PURINA ONE Cat Dry 800g bags and Purina ONE® Cat Wet 8x85g boxes but excludes all Kitten products.
  5. Internet access, valid till receipts showing the purchase of the appropriate product and access to a printer is required. Participants must visit www.purinaone.co.uk to print an application form and complete offline.
  6. The offer is limited to a maximum of one (1) money back application per household – one cat application. Multiple cats from the same household cannot be accepted. Cat owners can mix feed wet and dry food for 3 weeks and still claim back if they do not see the benefits. In this case the Wet and Dry product consumed must add up to 3 weeks feed based on the feeding guidelines on pack.
  7. Only valid applications will be accepted. Till receipts cannot be returned. A valid application comprises of:
    • A completed, legible, original application form;
    • A 15+ word statement stating why the applicant did not see a visible difference in their cat after 21 days of consecutive feeding with PURINA ONE.
    • Valid original till receipt(s) which show 2 x 800g bags or 11 x 8 boxes (containing 8x85g pouches per pack of which 84 will be required for 3 weeks feed)of any PURINA ONE as detailed in Clause 4. (Photocopies will not be accepted).
    • Original empty packaging of a qualifying PURINA ONE product.
  8. Submit application form and 15+ word statement together with the relevant packaging and till receipt(s) to: PURINA ONE - Visible Difference, Freepost RLTS-KSXS-BZHK, UCKFIELD, TN22 1QQ to arrive by no later than 31.12.2020.
  9. The closing dates for receipt of all applications is 31.12.2020. No responsibility can be accepted for applications that are illegible, lost, delayed or damaged in the post. Proof of posting is not proof of receipt.
  10. UK, CI and IoM residents will receive a refund up to the maximum purchase value of £12 for Purina ONE Cat Dry and £44.99 for the value of Purina ONE Wet.
  11. ROI residents will receive a refund up to the maximum purchase value of €16 for Purina ONE Cat Dry and €48.95 for the value of Purina ONE Wet.
  12. Any qualifying PURINA ONE purchased as part of a multi-buy promotion, or price reduction, will be refunded at the promotional price and not the individual price.
  13. Full refunds will be sent in the form of a cheque made payable to the original claimant only as per the application form. Cheques must be treated as cash and cannot be reissued. Please allow at least 28 days for delivery from the receipt of a valid application. This offer does not affect your statutory rights.
  14. By participating in this promotion, participants are deemed to have accepted these terms and conditions.
  15. The Promoter reserves the right to amend or withdraw this promotion at any time without prior notice, if circumstances make this unavoidable.
  16. The Promoter's decision is final and binding in all matters.
  17. Any queries relating to this offer can be addressed to the Nestlé Purina PetCare Team in the UK on 0800 21 21 61 and in ROI 1800 50 93 68.
  18. 18. Participants' information will be used for the sole purpose of administration of this promotion only except where a participant has opted-in to receive future communications from Nestlé Purina UK Commercial Operations Limited or other associated companies. Other than as required by law, Nestlé Purina UK Commercial Operations Limited will not disclose participant information to any third party without express permission from the participant.
  19. The Promoter reserves the right to verify any application including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a claim where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instruction forming part of this promotion or where abuse is suspected. The Promoter will be the final arbiter in any decisions.
  20. These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English and Welsh Courts.

PROMOTER: Nestlé Purina UK Commercial Operations Limited, 1 City Place, Gatwick RH6 0PA.